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spc 101 - study guide

SPC 101 chapters 1-5 study guide

Chapter 1 - Communication

Human communication

Intrapersonal communication

Interpersonal communication

Interviewing

Mass communication

Public communication

Computer Mediated communication

Small group communication

5 myths/beliefs

3 models

Communication Context

Sources/Receivers

Messages - types

Channels

Noise – 4 types

Effects

Principles

                Adjustment and accommodation

                Ambiguous

                Content and relational dimensions

5 types of power

Punctuated and purposeful

Inevitable, irreversible, unrepeatable

Communication competence

Cultural importance

Cultural dimensions

Ethnocentrism

 

Chapter 2 - Self and Perception

Self-concept – 4 parts             

Self- awareness

Johari window – 4 parts

                Open

                Closed

                Blind

                Hidden

Self disclosure – 6 factors

                Rewards and dangers

                Guidelines

Self Esteem (Worth)

Perception

5 stages of perception

Primacy effect

Recency effect

Implicit personality theory

Attribution theory

Stereotyping

4 steps to increase accuracy

 

Chapter 3 – Listening

Listening definition

-          5 steps

-          Receiving

-          understanding

-          remembering

-          evaluating

-          responding

8 Listening styles

                Empathic & Objective

                Non-judgmental &Critical

                Surface & Depth

Active & Inactive

Cultural differences

Gender differences

 

Chapter 4 – Verbal Messages

5 Principles

Denotative

Connotative

Abstraction

Directness

Meanings in people

Influence in culture/gender

                6 principles

Confirmation

Disconfirmation & rejection

Ableism

Racism

Heterosexism

Ageism

Sexism

Sexual Harassment

Quid pro quo harassment

Hostile environment

Intensional

Extensional

Allness

Fact/inference

Indiscrimination

Static evaluation

Polarization

 

Chapter 5 – Non-Verbal Messages

Non-verbal functions (6)

5 functions

Body Movements - Kinesics

Emblems

Illustrators

Adaptors

Affect displays

Regulators

  Appearance

Eye contact - movement

Facial expressions

Spatial Messages - Proxemics

4 zones of space

Territoriality

Artifactual Communication

Color

Clothing & Body adornment

Space decoration

Smell - Olfactics

Touch – Haptics

Paralanguage

Silence

Time - Chronemics

Appearance

 Cultural Differences

 Gender Differences

 

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