Chapter two vocabulary test
Environment Interpersonal communication
Support system Body language
Time management Mixed message
Stress management skills Eye contact
Fatigue Active listening
Fight or flight response Refusal skills
Stressor Decision making
Stress Goal setting
2 Direct visual contact with another person’s eyes.
3 Ways to deal with and overcome problems.
4 The process of making a choice or finding a solution.
5 Positive stress.
6 A network of people available to help when needed.
7 Using your time wisely.
8 When your words say one thing but your body language says another.
9 The beliefs and ideals that guide the way a person lives.
10 The sum total of your surroundings.
11 Communication strategies that help you say no effectively.
12 Your body’s response to change.
13 A form of nonverbal communication.
14 To determine the value of something.
15 The process by which the body prepares to deal with a stressor.
16 The exchange of thoughts, feelings, and beliefs between two or more people.
17 Anything that causes stress.
18 A response by the listener to what the speaker has said.
19 Negative stress.
20 A hormone that gives the body extra energy.
21 The process of working toward something you want to accomplish.
22 Hearing, thinking about, and responding to the other person’s message.