Delight your customers and make managing your orders easy with these tips
Under-promise and over-deliver This is a golden rule for just about any aspect of running a business. But, it’s especially important when communicating shipping times. Daniel Rensing, who runs The Smart Baker, said to allow for a little buffer room in your shipping times. This allows you to still be able to meet your customers’ expectations even if it’s your busy season or something unexpected happens. It also allows you to deliver more “WOW moments” for your customers, when they receive an order earlier than they expected.
https://neuro.informatik.uni-ulm.de/PSL2013/?page_id=14#comment-191138
http://sites.gsu.edu/jsalters2/1-problem-definition/comment-page-646/#comment-46743
http://www.yaldatuhls.com/yalda-panel-2/#comment-116586
Ship as quickly as possible Following up on Daniel’s point, it’s important to ship your products as quickly as possible. A good rule of thumb is at least once a day. Gina King, who runs Veppo, implemented a same-day shipping policy. To create a faster and better experience for her customers, she tries to ship most products in less than 8 hours.